Oasis Express JM

Oasis Express JM Logo
Menu

Delivery Policy

Updated November 14, 2024

At Oasis Express JM, we are dedicated to delivering packages reliably and quickly. This Delivery Policy explains our shipping and delivery practices, including delivery schedules, fees, and coverage areas. By using our services, you agree to these terms.

1. Shipping Schedule and Processing Times

We aim to ensure timely processing and shipping of all packages, with a schedule that supports efficient delivery.

  • Overseas Shipments: We ship packages from the U.S. to Jamaica up to 5 times per week.
  • Processing Times: Packages are typically processed within 24-48 hours of arrival at our U.S. address.
  • Jamaica Deliveries: Once in Jamaica, delivery times may vary depending on the recipient’s location.

2. Delivery Coverage Areas and Fees

Oasis Express JM provides broad delivery coverage in Jamaica, with specific policies for free delivery and fees based on location and package weight.

Coverage Areas with Free Delivery:

  • Kingston (Corporate Area)
  • Andrew (Corporate Area)
  • Portmore
  • Portland: Free delivery for packages over 3 lbs; a delivery fee of $200 JMD applies for packages under 3 lbs.

For inquiries regarding delivery to areas not listed, please contact us 8767830196 or WhatsApp.

3. Shipping Rates

We calculate shipping rates based on the weight of your package. Rates are displayed on our website, and you can use our Shipping Rate Calculator for an estimate.

  • Additional Fees: Some packages may be subject to customs fees, service charges, or other applicable fees based on their contents or value. These fees are the responsibility of the customer.

4. Package Tracking

Oasis Express JM offers free package tracking for all shipments. You can track your package through our website or by contacting customer support for updates.

5. Estimated Delivery Times

  • Standard Delivery: 1-3 business days for in-coverage areas in Jamaica after package arrival.
  • Out-of-Coverage Areas: Delivery times may vary; please contact us for estimated timelines.

6. Lost, Delayed, or Damaged Packages

  • Lost Packages: If your package is lost or does not arrive within the estimated timeframe, please contact us immediately. We will investigate and, if necessary, file a claim with the courier.
  • Delayed Packages: Weather, customs inspections, and other factors may cause unexpected delays. We will keep you informed of any significant delays.
  • Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us within 24 hours to file a claim.

7. Returns and Refunds

If you need to return a package to the sender, Oasis Express JM offers Amazon Returns and other support for qualifying items. Return fees and any associated costs are the responsibility of the customer unless otherwise specified.

8. Changes to Our Delivery Policy

Oasis Express JM reserves the right to update this Delivery Policy as needed. Any changes will be posted on our website, and we encourage you to review this page periodically for updates.

9. Customer Support and Inquiries

For any questions about your delivery, shipping fees, or specific requirements, please reach out to our customer support team: