Delivery Policy

At Oasis Express JM, we are dedicated to delivering packages reliably and quickly. This Delivery Policy explains our shipping and delivery practices, including delivery schedules, fees, and coverage areas. By using our services, you agree to these terms.

1. Shipping Schedule and Processing Times

We aim to ensure timely processing and shipping of all packages, with a schedule that supports efficient delivery. Overseas shipments from the U.S. to Jamaica are made up to 5 times per week. Packages are typically processed within 24-48 hours of arrival at our U.S. address. Once in Jamaica, delivery times may vary depending on the recipient’s location.

2. Delivery Coverage Areas and Fees

Oasis Express JM provides broad delivery coverage in Jamaica, with specific policies for free delivery and fees based on location and package weight. Free delivery is available in Kingston (Corporate Area), Andrew (Corporate Area), and Portmore. In Portland, free delivery is available for packages over 3 lbs, while a delivery fee of $200 JMD applies for packages under 3 lbs. For inquiries regarding delivery to areas not listed, please contact us at 8767830196 or via WhatsApp.

3. Shipping Rates

Shipping rates are calculated based on the weight of your package. Rates are displayed on our website, and you can use our Shipping Rate Calculator for an estimate. Some packages may be subject to customs fees, service charges, or other applicable fees based on their contents or value. These fees are the responsibility of the customer.

4. Package Tracking

Oasis Express JM offers free package tracking for all shipments. You can track your package through our website or by contacting customer support for updates.

5. Estimated Delivery Times

For standard delivery, packages typically arrive within 1-3 business days for in-coverage areas in Jamaica after package arrival. For out-of-coverage areas, delivery times may vary; please contact us for estimated timelines.

6. Lost, Delayed, or Damaged Packages

If your package is lost or does not arrive within the estimated timeframe, please contact us immediately. We will investigate and, if necessary, file a claim with the courier. Delays may occur due to weather, customs inspections, or other factors, and we will keep you informed of any significant delays. If your package arrives damaged, please retain all packaging materials and contact us within 24 hours to file a claim.

7. Returns and Refunds

Oasis Express JM offers Amazon Returns and other support for qualifying items if you need to return a package to the sender. Return fees and any associated costs are the responsibility of the customer unless otherwise specified.

8. Changes to Our Delivery Policy

We reserve the right to update this Delivery Policy as needed. Any changes will be posted on our website, and we encourage you to review this page periodically for updates.

9. Customer Support and Inquiries

For questions or concerns regarding this Delivery Policy, please contact support: Phone: 8767830196 Email: [email protected]