Frequently Asked Questions (FAQs)
Find answers to common questions about our services, processes, and policies.
General Shipping & Services
What services does Oasis Express JM provide?
We help with Amazon returns and offer freight forwarding services that bring your international products right to your door.
How does the freight forwarding service work?
Freight forwarders handle paperwork, cargo pickup, transportation, customs clearance, and client delivery, which streamline the process of sending products across borders.
How often does Oasis Express JM ship packages from overseas?
Five days a week, Monday through Friday.
How do I track my package?
Automated emails are dispatched to the email address linked to your account to provide real-time updates whenever your package arrives at a new location. Another method to track your packages is by logging into your account and selecting “Packages,” where you can view the tracking details.
How do I get my free U.S. shipping address?
By visiting our website and Sign Up.
DoesOasis Express JM offer Amazon returns or other retailer returns?
We only offer amazon returns.
What are the customer support hours, and how can I get assistance?
Are there any items that cannot be shipped?
Yes, there are certain items that cannot be shipped due to international shipping regulations and carrier restrictions. These typically include:
- Hazardous materials (e.g., explosives, flammable items, toxic substances)
- Firearms and ammunition
- Perishable foods and live animals
- Illegal drugs or controlled substances
- Certain chemicals and pesticides
- High-value items like cash, precious metals, or jewels without proper insurance and permissions
- Certain electronics with large lithium batteries
For a full list of restricted items, visit our Restricted Items page.
Shipping Rates & Calculation
How do I calculate my shipping rate?
By using our free duty calculator available on your website or consult with customer service.
Are there any additional fees I should be aware of (e.g., customs fees)?
Packages with a value exceeding $100 USD may incur customs fees. Deliveries outside our designated operational areas will be subject to an additional delivery fee, and packages that are shipped with incomplete customer information may incur an unspecified fee.
Is there a minimum weight for package shipments?
No.
What happens if my package exceeds the standard weight limits?
Customers who have packages exceeding 40 pounds are encouraged to reach out to customer service prior to placing their order. Contact Us.
Coverage Areas & Delivery Options
What areas do you deliver to within Jamaica?
Islandwide.
Are there specific areas that qualify for free delivery?
Kingston (Corporate Area)
St Andrew (Corporate Area)
Portland (Majority coverage)
Portmore (Majority coverage)
Contact us for specific details.
How much does it cost to deliver to areas outside Kingston, St. Andrew, Portmore, or Portland?
Price varies, contact customer service.
Shipping & Delivery Process
How frequently do you ship packages from the U.S. to Jamaica?
Five days a week, Monday through Friday.
How will I know when my package has arrived in Jamaica and is ready for pickup?
Customers will be notified via email and they also have the option of accessing their account to view tracking details.
Is there a specific day for deliveries in different areas?
No.
Returns & Additional Services
Does Oasis Express JM provide assistance with Amazon or other retailer returns?
Only Amazon.
Contact & Support
How can I reach out for delivery area inquiries or quotes?
Can I contact Oasis Express JM via WhatsApp or Instagram for quick inquiries?
Yes.
What is the contact number for customer service?
If you need further assistance, feel free to contact us!